Frequently Asked Questions

When my Mac wakes from sleep/restart, it loses sound.

Due to the installation of third party audio drivers like Soundflower or if the audio components of Boom 1/Boom 2 exists or if the external monitor/display connected, then the Mac will automatically select the mentioned devices as sound output.Please select the preferred output device/internal speaker manually as the Sound output from the System Preferences to get the audio again.

Still haven't found what you're looking for?

Boom prevents sleep even when no audio is being played.

Please select the option 'Sleep when idle’ from the Boom settings. (Refer to the screenshots)

Still haven't found what you're looking for?

I’m an existing user. How to register on Boom 3D using my Registration key?

1. After updating your app, on the “Join Boom” screen, you can enter your registration code at the bottom of the screen (please refer to the screenshot)
2. Enter your Registration key to continue using the app.

Still haven't found what you're looking for?

I am getting error “Account already exist” while creating Boom account or login.

Please tap on Forgot Password option and create a new password to get it started

Still haven't found what you're looking for?

How to access Boom Radio?

1. Click on the “music” icon on the left to go to the player screen.
2. On top left of the player screen, you can find the Radio section; choose channels based on genres such as “local”, “country”, “popular”, etc.